Claims management is a key for insurers, as claims are the main sources of cost, and the main site of customer engagement. Yet insurance companies so far have only been handling claims rather than managing them. Therefore, Fleming is organising the Claims Forum Asia event, which will be held on 2-3 August, 2016, in Kuala Lumpur.
The event is set to bring leading experts from all around the globe to explore strategies to deliver a truly customer-centric claims service and discover how the industry should combat the rise in fraudulent claims. Also, you will learn how to improve your claims processes through new data analytics, while exploring drivers and new processing strategies to save time, money, and much more. This event focuses on strategies for effective claims management and strategies to deliver an exceptional customer service experience and drive profitability.
Here is what you can expect from the conference:
- More than 18 key presentations on the latest industry topics such as ‘The Regulator’s Role in Ensuring Convenience in Claims Handling’, ‘Legal Issues for Claims Management ‘, ‘Overcoming Key Operational Challenges in Delivering Customer-Focused Claims Experiences’, and more
- Focused panel discussions on ‘The Claims Talent Drain: Tackling The Gap for the Next-Gen Workforce’, ‘Lessons Learned From Recent Natural and Man-Made Catastrophes and Their Impact on Claims’, and more
- Conference themes: Customer-Centric Claims Service, Cost Efficiencies, Leadership and Talent Strategies, NAT-CAT & Fighting Fraud
- 2 workshops on ‘Why Insurance Fraud is Still at Large and How Insurers are Easily Deceived by Fraudsters’ and ‘Health Insurance Claims Assessment’
WHEN: 2-3 August, 2016
WHERE: Kuala Lumpur, Malaysia