Tata Consultancy Services (TCS) has signed a multi-million, multi-year agreement with ABB to modernise the company’s global network operations using artificial intelligence (AI), supporting secure, standardised infrastructure and end-to-end network management as part of ABB’s Future Network Model programme.
Tata Consultancy Services (TCS) has expanded its long-standing partnership with ABB through a multi-million, multi-year agreement to transform the company’s global network operations with artificial intelligence (AI).
The latest agreement marks the next phase of a 20-year relationship between the two companies. Under the deal, TCS will extend its role from managing infrastructure and applications to delivering end-to-end global network operations through an integrated network-as-a-service model.
The company said the engagement is designed to improve user experience, increase operational efficiency, strengthen security and compliance, scale service delivery, and support ABB’s next generation of digital operations.
The agreement centres on ABB’s Future Network Model programme, an enterprise-wide initiative to create a standardised and centrally managed global digital infrastructure.
As a strategic programme partner, TCS will design, integrate and operate ABB’s global network ecosystem as a secure, AI-driven service while orchestrating the company’s multi-vendor environment to support standardised global operations.
The programme will replace fragmented network environments with a secure, scalable and service-based architecture supported by a centralised control framework.
Key elements include service integration and management (SIAM), a global network operations centre, advanced security capabilities, and modernised local area network (LAN), wide area network (WAN) and software-defined WAN infrastructure. TCS will also provide end-to-end monitoring and orchestration across ABB’s network services.
Alec Joannou, Group CIO, ABB, said, “The Future Network Model represents an important milestone in reinforcing the digital foundation of ABB’s global operations. As our business evolves, it is critical to have an ecosystem that is resilient, secure, and aligned with long-term transformation goals.
Our association with TCS reflects a shared focus on delivery excellence, continuous enhancement, and building capabilities that can support our strategic priorities.”
The AI-enabled operating model is intended to strengthen network reliability, improve security, enhance the user experience and support enterprise-scale operations.
Anupam Singhal, President, Manufacturing, TCS, said: “For over two decades, TCS has had the privilege of supporting ABB’s transformation journey, and the Future Network Model marks the next chapter in this partnership. With AI embedded into the network operations model, supported by secure digital infrastructure and our deep domain expertise, we are bringing our ‘infrastructure to intelligence’ approach to build a resilient, intelligent network backbone.
Through this engagement, we will enable network systems that can sense, adapt, and improve continuously, while strengthening reliability, security, user experience, and scale as ABB continues to advance as a future-ready enterprise.”
The new agreement builds on a 20-year relationship between the two companies, during which TCS has supported several technology transformation initiatives for ABB.
Previous programmes have included the consolidation of multiple enterprise resource planning (ERP) systems into a unified SAP platform, as well as cloud transformation and adoption initiatives.
TCS said the latest agreement continues the companies’ long-term collaboration as ABB advances its digital transformation strategy through modernised network operations and AI-enabled infrastructure.
